As we move into 2025, the salesforce market in India is changing quickly. This change makes businesses smarter and more scalable. It also offers AI-powered CRM solutions.
Over time, India has become a global center for salesforce development. This success is because of its skilled workforce and affordable delivery models.
Are you a startup aiming to integrate customer experience or an enterprise scaling your operations? If yes, then staying ahead of the salesforce development trends must be your priority. So, here are the top salesforce development trends in India which shaping the future of CRM (Customer Relationship Management).
1. AI-First Development with Einstein GPT
I know that you are aware of how Einstein GPT integrates generative AI with salesforce. Salesforce is changing how developers make applications. They are using generative AI with Einstein GPT.. In India, Developers are using Einstein GPT more and more to build personalized customer journeys, predictive analytics, and intelligent processes.
What’s trending?
- AI-powered chatbots and email generators
- Predictive lead scoring
- Automated code generation for developers
Why it matters: Businesses can provide more individualized client experience, increase productivity, and decrease manual labor.
2. Hyper-Personalization Using Data Cloud
Businesses may integrate and activate real-time customer data with Salesforce Data Cloud (previously Customer 360 Audiences). Indian developers use this to create tailored experiences for marketing, sales, and service platforms.
What’s trending?
- Real-time data integration from multiple platforms
- Personalization at scale using AI models
- Advanced segmentation for targeted campaigns
Why it matters: With highly customized touchpoints, businesses may increase consumer engagement and retention.
3. Salesforce DevOps Adoption
In India, Salesforce DevOps use is growing as companies see how CI/CD (Continuous Integration/Continuous Deployment) techniques can improve release reliability and velocity.
What’s trending?
- DevOps tools like Copado, Gearset, and AutoRABIT
- Automated testing and rollback
- Seamless sandbox management
Why it matters: Faster deployments mean quicker innovation cycles and reduced go-to-market times.
4. Low-Code/No-Code Development
The low-code and no-code movement is growing in India’s salesforce ecosystem. It helps businesses create apps faster with less technical help.
What’s trending?
- Lightning App Builder and Flow Builder
- Declarative automation over Apex code
- Democratization of app development
Why it matters: Empowers non-tech teams to build solutions while freeing developers for complex tasks.
5. Integration with Indian Digital Ecosystem
Salesforce developers are connecting CRM platforms with tools made for India. These tools include Aadhaar eKYC, UPI payment gateways, and GST filing systems.
What’s trending?
- UPI & Razorpay integrations for payment automation
- eKYC-based lead onboarding
- Compliance-ready Salesforce solutions
Why it matters: Localized integrations increase operational efficiency and regulatory compliance.
6. Focus on Industry Clouds
Industry-specific Salesforce Clouds like Financial Services Cloud, Health Cloud, and Education Cloud are gaining traction in India.
What’s trending?
- Tailored solutions for BFSI, healthcare, and education sectors
- Pre-built data models and workflows
- Industry compliance and security
Why it matters: Enables faster implementation and value realization for sector-specific businesses.
7. Upsurge in Remote Salesforce Talent
Companies in India are quickly forming remote Salesforce teams. They do this to help clients around the world as remote work grows.
What’s trending?
- Freelance Salesforce professionals and consultants
- Offshore Salesforce COEs (Centers of Excellence)
- Remote training and certification programs
Why it matters: Provides cost-effective, scalable, and round-the-clock support to businesses worldwide.
In 2025, Salesforce development companies in India will undergo a significant shift. Trends indicate a strong move toward automation, flexibility, and customer-focused innovation. This includes the adoption of low-code platforms, AI integration, hyper-personalization, and industrial clouds.
Adopting these trends early will give businesses a significant competitive advantage in the digital market. The CRM strategy will also improve.
Is your company prepared to embrace the Salesforce trend in 2025?
Connect with Philodesign technologies to build scalable, intelligent, and customized Salesforce solutions tailored to your industry.
Related Links:
How to Choose the Best Salesforce Development Company in India for Your Business – PhiloDesign Technologies
How Salesforce CRM Can Transform Your Business in 2025 – PhiloDesign Technologies